Refund policy

At purplestrips.co.uk, we are committed to reducing our environmental footprint and promoting sustainability. Every return has an impact on the environment, contributing to greenhouse gas emissions and waste. Therefore, we encourage you to carefully consider your purchase before placing an order.

Order Accuracy
We encourage customers to select sizes and styles carefully before ordering. If you need help, our customer support team is always happy to assist at support@purplestrips.co.uk

Environmental Impact
While we strive to minimise returns, we understand they may still be necessary. Should you wish to return a product, our support team will guide you through the process while helping reduce the environmental impact. A portion of all returns is donated to community support initiatives.

Damages and Issues
Please inspect your order upon receipt. If you discover any defects, damages, or if you received the wrong item, contact us immediately so we can resolve the issue quickly.

Return Window
We accept returns of both defective and non-defective items within 30 days of delivery, provided the items are unworn, unused, and in their original condition.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Late or Missing Refunds
If you have not yet received your refund, please check your bank account and then contact your bank or card provider. If you still need assistance, reach out to us at support@purplestrips.co.uk

Shipping
You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. Please ensure you retain proof of postage when sending your return.

Contact Us
For any questions, issues, or assistance with your return, please contact us at support@purplestrips.co.uk

 33 Queen St, London, EC4R 1AP